Help & Support
We’re happy to help. Contact English Track at contact@nursetrackinc.com (Pacific Time).
Frequently asked questions
I forgot my password.
On the sign-in page, choose Forgot password? and we’ll email you a reset link. No email? Contact us and we’ll help.
Can I get a refund?
Yes, within 14 days if you’ve only just started — see our Refund Policy.
I can’t hear the Listening audio.
Check your volume and silent switch, then press Play. On iPhone/iPad, turn off Silent mode. Chrome, Edge and Safari give the clearest voices.
Can I hear the lessons explained in Malayalam, Hindi or Filipino? (മലയാളം · हिन्दी · Filipino)
Yes — it’s optional. Choose Malayalam, Hindi or Filipino under Profile → Voice lessons in my language (or press the button at the top of any lesson). Every lesson then shows a 🎧 voice lesson that explains it in your language, with the English exam parts spoken in English; choose “English only” to switch it off. When a tutor has recorded a lesson you simply press play; otherwise it is read by your device’s voice for that language. Hindi works on iPhone, iPad, Mac, Android and Windows — if it is silent, add a Hindi voice: iPhone/iPad: Settings → Accessibility → Spoken Content → Voices → Hindi; Android: Settings → Text-to-speech → Speech Services by Google → Install voice data → Hindi (India); Windows: use Microsoft Edge or Settings → Time & language → Speech → Add voices → Hindi. Malayalam works on Android phones and tablets (Install voice data → Malayalam (India)) and on Windows in Microsoft Edge; Apple devices have no Malayalam voice, so on an iPhone you can read the full Malayalam text under “Read the Malayalam text” (the English parts still have 🔊 buttons). Filipino works on Android phones and tablets (Install voice data → Filipino (Philippines)) and on Windows in Microsoft Edge; Apple devices don’t include a Filipino voice, so on an iPhone you can read the full text under “Read the Filipino text”.
The audio sounds robotic — how do I add a better English voice?
Unless a tutor has uploaded a recording, the Listening audio and role-play lines are read by your device’s English voices. OET uses a range of accents, so a British (en-GB) or Australian (en-AU) voice sounds most like the real test. To add one: iPhone/iPad: Settings → Accessibility → Spoken Content → Voices → English, then download an “Enhanced” or “Premium” UK or Australian voice. Android: Settings → System → Languages → Text-to-speech → Speech Services by Google → Install voice data → English (United Kingdom) or English (Australia). Windows: Settings → Time & language → Speech → Add voices → English (United Kingdom) or English (Australia). Mac: System Settings → Accessibility → Spoken Content → System voice → Manage voices → English. Then reload the page. Microsoft Edge and Chrome on a computer usually include natural-sounding English voices already.
Where do I start?
Start with Module 0 — Start Here: it explains the OET Nursing test, how it is scored and how to plan your study. Then work through the Listening, Reading, Writing and Speaking mastery modules and the Nursing English toolkit, using the practice bank as you go. When you are scoring well in practice, try a full timed practice test.
The Speaking recorder doesn’t work.
Allow microphone access when asked. If you said no before: on iPhone/iPad go to Settings → Safari (or English Track OET) → Microphone; on Android, Settings → Apps → permissions; on a computer, click the lock icon beside the web address.
How do I install the app?
On iPhone/iPad in Safari: tap Share then Add to Home Screen. On Android or a computer in Chrome/Edge: tap Install when prompted, or use the browser menu → Install app.
When will my tutor mark my work?
Usually within 2 working days. You’ll see a badge on Results when feedback is ready.
What score do I need, and how long will it take?
Many nursing regulators ask for Grade B (350) in each sub-test, and some accept C+ (300) in Writing — but rules differ and change, so always confirm with your regulator and on oet.com. How long you need depends on your current English: many nurses study for 6–12 weeks. Module 0 has a realistic study plan, and the practice tests show you when you are ready.
How do I delete my account?
Profile → Delete my account. This permanently removes your data and recordings.
